Citizens Advice Bureau Social Policy & Stakeholders Conference
Citizens Advice is holding two conference events from 7th to 8th of March held at the QE II Conference Centre.
Power to the people?
Empowering consumers, citizens and clients in an age of austerity — a campaigner’s conference for the advice sector: 8th March 2011. Find out more.
Power to consumers
Consumer empowerment: Do consumers just need a nudge in the right direction or can they be empowered to make more informed decisions? — the Citizens Advice and NCF panel debate: 7 March 2011. Find out more.
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If you are using social media tools to report on the day remember the hashtag is:
Kids Count (www.kidscount.org.uk) is a campaigning organisation aimed at finding practical solutions to a broad spectrum of issues that affect children and young people in urban and rural communities. The young people involved attend meetings with policy makers as well as party conferences in order to have a say on issues that affect them directly. [...]
With a sister who until recently worked for the CAB, and a mum who has worked in Advocacy and Community Care for 20 years, conversations about all manner of issues affecting the sector are rarely far from the surface at lawson family gatherings. I asked my mum – Joan Lawson (or @joanl on twitter for [...]
The ‘Tackling Cold Calling’ workshop was headed by a panel including Susan Marks and Peter Tutton from the Citizens Advice Bureau, Steve Bale from Trading Standards and Scott Flower from the Direct Marketing Association. Many workshop participants gave examples of how seemingly legitimate firms that had contacted them through cold calling turned out to be [...]
This discussion of the personalisation agenda opened with a general definition of personalisation: it's about fitting services around customers' needs, rather than customers fitting into services - "putting people first". It's meant to transform the way that services are delivered and involves a shift of power from service providers to users.
David Martin opened the workshop with an overview of what CAB's function is - to solve problems through giving advice and information but also be involved in changing policy and getting services delivered in different ways. The challenge, he said, is getting consumers, citizens and clients involved in the solutions. read more
The discussion of consumer empowerment for disabled clients who are in debt centered on research conducted by the Financial Inclusion Fund Disability Project, which is run by Camden Citizens Advice Bureaux Service in conjunction with RNIB , RNID , Contact a Family and MENCAP. FIF looked into the experiences of clients and the experience of [...]
In this workshop Richard Dunstan, social policy officer at Citizens Advice, presented his report Uncivil Recovery. He explains what the report is about in an article in the Guardian: Over the past decade, more than 600,000 people have received letters demanding money as “compensation” for their alleged shoplifting or employee theft – and threatening county [...]
With increasing frequency and intensity, consumers are turning to the internet for advice and information about everything from buying a fridge to finding a mortgage, self-diagnosing an illness to finding a support network within an ex-pat community.
Justice For All is the campaign “to ensure everyone is treated fairly under the law, no matter who they are, how much money they have, or where they live.” The problem is explained very clearly on their website: “Most people who need legal advice seek help – only half get it. 2.3 million people haven’t [...] read more
Citizens Advice has repeatedly voiced concerns that the Work Capability Assessment (WCA) for Employment Support Allowance (ESA) is fundamentally flawed – leaving countless people who are seriously ill or disabled refused a benefit that they desperately need as they are found ‘fit for work’. At this year’s Power to the People? conference, we’ll be joined [...]
How would you feel if you were accused of shoplifting, or stealing from your employer, or unlawfully downloading a pornographic film from the internet? Shame and embarrassment prevents many people in this situation from seeking advice – even if they are innocent of the alleged offence. Increasingly, this ‘shame factor’ is exploited by law firms and [...]
A deaf man went to his local bureau after finding himself in debt he was unable to repay. The bureau made token offers to each creditor but one debt collection agency refused to accept the offer and wrote to him saying a debt collector would visit his home during the evenings. Despite the fact that [...]
Poor insulation, bad heating and are all too common, especially in the private rented sector. Friends of the Earth’s Cold Homes campaign aims to make this a thing of the past in modern Britain. With celebrity support from Natasha Khan of Bat for Lashes, the campaign encourages people to share their experiences of cold homes. [...]
An article from By Maeve McGoldrick from www.community-links.org. Community Links’ values include the line: “to appreciate that those who experience a problem understand it best.” That’s the ethos underpinning yesterday’s meeting with Employment Minister Chris Grayling... read more
“A Thai national with good, but heavily accented, English is mis-understood by the Tax Credit helpline leading to a significant over-payment.” “A mother, who is profoundly deaf, tries to resolve her water debt by contacting the company by Typetalk but is unsuccessful.” “A woman recovering from brain surgery finds long phone conversations bring on seizures. [...]
At the Work Foundation we aim to improve the quality of working life and the effectiveness of organisations by equipping leaders, policymakers and opinion-formers with evidence, advice, new thinking and networks. I’m looking forward to participating in Citizens Advice panel debate ‘Empowering people through work’, as many of the people my research focuses on will [...]
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